Reading Your Electronic Bill

MONTHLY NOTIFICATIONS VIA EMAIL

WildBlue does not send paper statements to our customers. Every month, you’ll receive a notification via email when your bill is ready to be viewed online. This email message will be sent to the contact email address you gave us when ordering the service. You will receive your first monthly statement electronically within a few days after your installation.

UPDATE YOUR CONTACT EMAIL ADDRESS

If you’re not receiving your monthly bill notifications, please make sure we have your regular email address on file (usually the email address that you use most often). To see what email address we have on file for you and make any changes, please go to update your contact information.

It’s important to keep this updated. In addition to your monthly bill notification, we usually only contact you if there is an issue with your service, if you need to update your payment information, or we’re announcing a new feature for customers.

VIEW YOUR MONTHLY BILL

To view your monthly bill, you’ll need your primary wildblue.net email address. If you don’t have a wildblue.net email address, it’s quick and easy to set up (and it’s free).

To set up your wildblue.net email address, click here.
You may also call us at 1-866-WILDBLUE (1-866-905-6768).

Once you have your primary wildblue.net email address and password, you can view your bill here:
https://ecare.wildblue.net/pages/billHistory.xhtml

UPDATING YOUR METHOD OF PAYMENT

Update your credit card
If you pay for your monthly WildBlue service via a credit card, use this link to update or change the credit card on file for your account.

Update your bank account payment info
If you pay for WildBlue directly from your bank account, use this link to update or change this information.

READING YOUR ELECTRONIC BILL

Your first bill will reflect a complete month of service and any prorated days outside of your regular billing cycle.
Example: 7 days of service ($11.69) + monthly service fee ($49.95) (Value Pak) = $61.64

It is important to note that you will not see your name and account number on the email or electronic bill. You can find your personal information in the Customer Account Detail screen after you log in.

If you need copies of your statements for tax purposes you should print both the Customer Account Detail and the Account Summary pages.