WildBlue. High-speed Internet, Out of the Blue.

WildBlue Career Details

Network Systems Performance Engineer

Department: Engineering
Location: Greenwood Village, CO
PositionType: Full-Time

Description:
 

SUMMARY:

This position is responsible for engineering investigations relating to performance and capacity scaling issues on the Wildblue Network on an ongoing basis.  With the use of all the network instrumentation available, and new instrumentation where needed, the Network Systems Performance Engineer will proactively survey the entire network to identify and pursue issues affecting performance and load scaling, establish root cause and propose solutions.  More esoteric issues will be worked in collaboration with peers in the Engineering team for the affected area to jointly investigate the problem and develop an acceptable solution.

ACCOUNTABILITIES

  • Using all Engineering and Production Operations tools as appropriate, investigate system performance on a continual basis
  • Establish data sets and reports to support collaborative investigations
  • For identified issues, take necessary system data captures and network traces, and identify and filter relevant data.
  • Establish and perform appropriate tests to provide additional data in support of investigation
  • Assist in benchmarking performance of various service levels
  • Evaluate Call Center data statistics in support of performance and capacity assessments.
  • Investigate and correlate network and performances changes with system maintenances
  • Collaborate with others in the Engineering, Production Operations, IT, Care and other appropriate organizations to sequester resources to implement in Production the solutions for performance and capacity scaling issues
  • Collaborate with RF Engineering to develop methods, tools and reports required for network RF operational measurements, as required
  • Analyze the effects of capacity and traffic loads on the network performance, working with peers in Engineering and others in Production Operations to develop strategies and solutions to optimize performance while maximizing system capacity.

Requirements:
 

QUALIFICATION REQUIREMENTS:

  • Creative, driven and disciplined to develop, deploy and support service products in the market.
  • Solid leadership skills and the ability to work within and across teams.
  • Must be a strong self starter, and be able to take ownership of an area and work with minimal supervision.
  • Strong initiative, coupled with sound engineering rigor and good interpersonal skills are essential.  All three are requisite and individual must have a strong track record in these areas.
  • Good written and oral communication skills are essential.
  • Must have extensive knowledge and experience in system performance troubleshooting and analyzing network traces.
  • Must be a United States citizen or permanent resident (Green Card holder)

EDUCATION and/or EXPERIENCE:

  • BSEE/BSCS degree or Technical Bachelors degree equivalent with 6+ years of applicable technical experience.
  • At least 4 strong years of hands on experience in advanced network performance
  • Advanced TCP/IP protocol knowledge, including TCP congestion control
  • Advanced knowledge of Wireshark or other packet analysis tools, including interpreting TCP time sequence graphs.
  • Working knowledge of DOCSIS
  • Good knowledge of windows and UNIX based systems
  • Experience in solving ambiguous system technology issues.
  • Comfortable working in an RF/digital laboratory or operational environment; generally familiar with good laboratory/operations practices regarding equipment organization, layout, cabling, grounding, safety, etc.
  • Hands-on experience with the operation of manual/automated test equipment is highly desirable, including the development of test plans and procedures, and the performance of electrical/network tests with good accuracy, repeatability and confidence.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meetings and training rooms, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions.

  • Ability to travel as needed
  • Ability to lift 40 lbs.

Apply Online

Contact:
 

hr4@wildbluecorp.com